Help Center
Frequently Asked Questions
Everything you need to get started and stay running smoothly.
Quick Start Guide
1
Create your Abby account
Sign up at abby.clinic
2
Generate your Cliniko API key
In Cliniko: My Info → Manage API Keys → Add API Key. Name it 'Abby'.
3
Paste the key into Abby
Copy the key from Cliniko, paste into Abby's setup screen.
4
Install the Chrome extension
We'll email you the link. Click, install, pin to toolbar.
5
Wait for activation
Allow 1-2 business days for full sync. You'll see colours appear!
Know Your Tool
Understanding Abby
Abby IS
- •A Chrome browser extension providing visual calendar overlay
- •An AI interpretation layer for patient SMS replies
- •A read-only system that writes only to appointment notes
- •Built on proprietary AI (not OpenAI/Google)
- •Designed exclusively for Cliniko users
Abby is NOT
- •An SMS sending service
- •A mobile application
- •Compatible with browsers other than Chrome
- •Compatible with practice management systems other than Cliniko
- •A real-time system (15-minute polling cycle)
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