The most successful clinics take confirmations seriously
But the communications page in Cliniko is a busy place.
No credit card required • 14-day free trial
No credit card required
Official Cliniko Integration Cancellations are costing you money.
But it's hard to find them at a glance.
| Date | Type | Direction | Practitioner |
|---|---|---|---|
| 20 Jan 2025 | SMS Reply SMS | Received | — |
| 20 Jan 2025 | SMS Reply SMS | Received | — |
| 20 Jan 2025 | SMS Reply SMS | Received | — |
| 20 Jan 2025 | SMS Reply SMS | Received | — |
| 20 Jan 2025 | SMS Reply SMS | Received | — |
| 19 Jan 2025 | SMS Reply SMS | Received | — |
| 19 Jan 2025 | SMS Reply SMS | Received | — |
| 19 Jan 2025 | SMS Reply SMS | Received | — |
| 19 Jan 2025 | SMS Reply SMS | Received | — |
| 19 Jan 2025 | Appointment Reminder SMS | Sent | Emma Gray |
Patients reply. Abby understands.
Every message interpreted. Every status updated. Automatically.
Abby interprets Abby interprets Abby interprets Your calendar, transformed.
One click shows you exactly who's confirmed, who's cancelled, and who hasn't replied.
Privacy first, always.
We know the rules and we follow them to the letter
Hosted in Sydney
Your data never leaves
Australian servers (AWS Sydney).
Read-only access
Abby can only read SMS replies,
never send messages
Deleted immediately
SMS content deleted after interpretation.
We don't see patient data.
Cliniko approved extension Simple, transparent pricing
One plan with everything included. No hidden fees. Secured by Stripe.
- All clinic locations included
- Unlimited admin users
- Up to 24 practitioners
- 14-day free trial
- No setup fees
- Cancel anytime
No credit card required
Common questions.
Everything you need to know about Abby
Does Abby work with any SMS platform?
Abby only works with Cliniko's built-in SMS appointment reminders. If you send SMS through a third-party platform or manually through Cliniko, Abby won't be able to read those replies. This is because Cliniko's automated reminders include a special identifier that links replies back to specific appointments.
How long until Abby starts working?
Allow 1-2 business days after setup. Abby needs to sync with your Cliniko account and begin monitoring incoming SMS. Once activated, you'll start seeing colours appear on your calendar.
Can I use Abby on my iPad or phone?
The Chrome extension only works on desktop Chrome. However, Abby posts every interpreted response to the appointment notes in Cliniko, which you can view on any device. So while you won't see the colour-coding on mobile, you'll still see the status in the notes.
What patient data does Abby store?
Almost nothing. Abby stores appointment IDs temporarily (deleted after 48 hours) to track which appointments have been processed. The actual SMS content is deleted immediately after interpretation. We never store patient names, phone numbers, or health information.
Is there really no credit card required for the trial?
Correct. The 14-day trial is completely free with no payment details needed upfront. You'll only enter card details if you decide to continue after the trial.
Created for clinics
seeking efficiency.
Join hundreds of practitioners using Abby to simplify their clinic administration today.