Watch Abby in action
See how patient SMS replies become instant calendar updates
Hi James, reminder for your appointment tomorrow at 10:30 AM. Reply to confirm.
Sent 2:30 PM
Patient's phone
9:00 AM - Sarah M.
✓10:30 AM - James C.
Follow-up Appointment
11:30 AM - Emily W.
Your Cliniko calendar
"Reduced time spent confirming appointments by 90%"
98%
Interpretation accuracy
15min
Calendar sync frequency
5min
Setup time
How the extension works
Abby is a Chrome browser extension that reads patient SMS replies and displays their status directly on your Cliniko calendar.
Behind the scenes
Cliniko sends reminder
Your existing SMS reminders go out as normal
Patient replies
Their response arrives in Cliniko
Abby interprets
Our AI reads the intent every 15 minutes
What you do
Logged to notes
Response added to appointment notes in Cliniko
You click the extension
Click the Abby icon in your Chrome toolbar
Calendar shows status
Appointments light up with colour-coded status
One click reveals everything
Your Cliniko calendar
(before clicking)
Click here
Abby Extension
In your Chrome toolbar
Status revealed
Instantly see who's coming
At a glance, you'll know
Abby has interpreted their reply as a confirmation
Abby detected a cancellation, reschedule, or something unclear
They haven't responded—the appointment stays its original colour
Good to know
- •Click to reveal: The extension overlays status on your calendar when you click it—it's not automatic
- •Colours reset: When you click an appointment, Cliniko refreshes the page. Just click the Abby icon again
- •15-minute cycle: Abby checks for new replies every 15 minutes (Cliniko doesn't support real-time)
- •Read-only: Abby never sends SMS—it only interprets replies to your existing Cliniko reminders
How it works
Connect your Cliniko
One API key, read-only access
Abby interprets replies
AI reads patient SMS every 15 mins
Click the extension
One click in your Chrome toolbar
See who's coming
Calendar lights up with status
Ready to stop manually checking SMS?
Join clinics saving hours every week with automated SMS interpretation.
No credit card required · Works with Cliniko